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A file that looks perfect on screen can still misbehave under the needle. The difference is usually in the details a good digitizer plans for up front.
Send the best artwork you can
Any file works — even a phone photo — but cleaner input means fewer guesses. If you have a vector or a high-resolution image, send that.
Tell us the fabric and placement
Density that's right for a cap is wrong for a jacket back. The same logo gets digitized differently depending on where it's going.
Check the sew-out
Every order comes with a machine-tested sew-out photo. Look at it before you run a batch — that's the moment to catch anything, not after.